Engrospartner

Enhanced usability of food delivery & order system using design thinking

The product is a web-based ordering platform that is meant to, with its simplicity and streamlined experience, reduce the burden on customer service personnel & support phone lines. Users can easily schedule and order products with minimal effort.

Value

This customisable dashboard makes it possible to meet the needs of all different users’ and use situations: orders, products, lists, history, help - every step in the ordering process is enhanced and organized. Convenient stores have a higher rate of employee change, making a user-friendly ordering tool even more important.

contribution

A full design process (research, ideation, validation, iteration etc.) allowed the designers to design a complete web-based ordering system. In only three months, the team created a user-friendly tool based on Engrospartner's brand identity. Where needed, the brand identity was refreshed.